In this edition Jon talks about creating space for achievement and success.
Read Part 1 here
Read Part 2 here
Mistakes are not a problem that need retribution and negative feedback. Everyone - including the most successful entrepreneurs make mistakes.
Mistakes are an opportunity to make correction.
If you bring that philosophy to work, people are more willing to release their full potential and give more effort.
Responsible leadership involves creating an environment and structure appropriately.
If you are working in a matrix system - reporting to more than one boss, inappropriate behaviour would be to align with favourites.
However, system development may be driving this behaviour.
Another common problem is that people look after self interest - squirrelling resources away to suit their personal needs.
Take for example the mining site where workers found they didn't have access to a hammer - so various individuals purchased hammers from the hardware and stored them for when needed - an unnecessary duplication of resources.
Or a logistics company that found every now and then they could do with an extra truck to help when another was being serviced. Company policy required minimum use of each vehicle - so drivers took turns in driving this truck just to do things that were not necessary - to keep the k's up - unnecessary waste.
Inefficient systems drive wrong behaviour. If the system doesn't make common sense, people will find a way around it.
Another example would be local government where you have to be a level 3 just to get a car space - so people are promoted when it is not necessarily the best thing for them.
In another business the boss who spends most of their time in the office has the car space closest to the office entrance, whilst the sales person who is in and out of the office has a space at the end of the block.
Simple things can have big implications on thought - they impact culture and lead to inefficiencies.
Always remember as a leader it is irresponsible to not lead by example and to develop systems and processes that are aligned with common sense.
Listen to feedback from staff - they will often let you know when a process is not correct - if you ask them and leave the door open to suggestion.
Learn more about Jon here
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